Privacy Policy

 

Policy for Management of Personal Information

This document describes the policy of The Mindful Clinic for the management of clients’ information. The psychological service provided is bound by the legal requirements of the National Privacy Principles from the Privacy Amendment (Private Sector) Act 2000.

Client Information

Client files are held in a secure filing cabinet which is accessible only to authorised employees. The information on each file includes personal information such as name, address, contact phone numbers, and other information which is relevant to the psychological service being provided.

Purpose of holding information

The information is gathered as part of the assessment, diagnosis and treatment of the client’s condition, and is seen only by the psychologist. The information is retained in order to document what happens during sessions, and enables the psychologist to provide a relevant and informed psychological service.

Confidentiality

Client confidentiality will be discussed with all clients during the first assessment session with The Mindful Clinic. Clients will receive a copy of the confidentiality and privacy policy. It is important to be aware that your confidentiality may be limited in some situations where there are serious concerns for your safety, or the safety of others (in particular, children). The Mindful Clinic has a Duty of Care and is legally obliged to inform the appropriate agency. Confidentiality may also be limited if a client file is subpoenaed by a court of law. Consistent with such Duty of Care, in the event that serious safety concerns are identified via The Mindful Clinic’s website enquiry process, the appropriate agency will be informed.

Requests for access to client information

At any stage clients may request to see the information about them kept on file. The psychologist may discuss the contents with them and/ or give them a copy. All requests by clients for access to information held about them should be lodged in writing to Dr. Kylie Brownfield (Practice Director). These requests will be responded to within 14 days and an appointment will be made if necessary for clarification purposes.

Concerns

If you have a concern about the management of your personal information, please inform Dr. Kylie Brownfield. Upon request you can obtain a copy of the National Privacy Principles, which describe your rights and how your information should be handled. Ultimately, if you wish to lodge a formal complaint about the use of, or access to, your personal information, you may do so with the Office of the Federal Privacy Commissioner on 1300 363 992, or GPO Box 5218, Sydney, NSW 1042.

Contact Details

The Mindful Clinic

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Ph: 0433 77 77 23
Fax: 8456 6577

Level 1, 1104 Nepean Highway
Highett VIC 3190